Miller Cooper Consulting Ltd
Financial Compensation Specialists

Mis-Sold loans questions

Frequently Asked Questions

How do I know if I can claim?

By completing and returning our questionnaire you will give us the information that we need to assess the viability of your case. Unless we believe that there is at least a 70% chance of winning we won't take a claim on. There are a number of reasons why an investment  may have been mis-sold, and we know exactly what to look for.

Do I need to use your services?

No you do not. You have access to the same complaints procedures that we have, the Ministry of Justice (our regulatory body) does not allow us to say that a claim has a greater chance of success if submitted by a professional, but we have lost count of the number of cases that we have won for clients who had been turned down originally.

Why should I use your services?

  1. We have hard won knowledge and experience that you can take advantage of, all at no financial risk to you.
  2. Only suitably qualified personnel will work on your complaint.
  3. As we do not charge up front fees you have absolutely nothing to lose!

What are these deadlines for time barring complaints that some people refer to?

Ordinarily a financial transaction is subject to a 6 year statute of limitation, but that is not the sole decisive factor. What's more important is the date of knowledge, i.e. when could you have reasonably been expected to realise that you were a victim of mis-selling.

Can we take the matter to the Financial Ombudsman Service?

Yes. The organisation to whom we bring a mis-selling complaint has 8 weeks to produce a "final letter" after which time we can refer the claim to the Ombudsman. Should we feel that this the best course of action that's what we will do, however in some cases it is better to allow the mis-seller more time to investigate the complaint. But no two cases are the same, and we treat each one individually..

If you take our case on do you guarantee to win it?

No, and don't believe anyone who says that they can. However we can guarantee to do our very best for you to get you the recompense that you are entitled to.


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